Slow or freezing computer
I clear out startup clutter, finish stuck updates and find what's dragging it down.
Tech helpRemote anywhere · In-home in Nassau County
Tech help from a real person, not a call center.
I'm Joshua Humphreys. I fix slow computers, pop-ups, Wi-Fi, printers and the rest of the everyday tech headaches, over a secure remote session from anywhere in the U.S. or in person around Fernandina Beach. You get a clear price up front, and you only pay when it's fixed.
- Remote help from $35
- In-home visits around Fernandina Beach
- Pay only when it's fixed
- Usually same-day replies
01What I fix
The everyday tech stuff that eats your day.
Windows PCs are my specialty. I also help with Macs, iPhones, iPads, Android and smart TVs for everyday problems. If it plugs in or connects to Wi-Fi, ask me.
Pop-ups, viruses and scams
I remove the junk, check for anything a scammer left behind and lock things down.
Wi-Fi, routers and printers
Get connected and printing again, and get rid of the dead spots in the house.
New computer setup
Set up your new PC or Mac and move your files, photos, email and bookmarks over.
Email, passwords and accounts
Get back into locked accounts and set up a password system you can actually live with.
Phones, tablets and smart TVs
iPhone, iPad, Android and streaming setup, explained in plain English.
Backups and photos
Make sure your photos and important files are safe if a computer or phone dies.
Gaming PCs
Better FPS, driver problems, crashes and upgrade advice from a lifelong PC gamer.
02Prices
Simple prices. Pay when it's fixed.
I tell you which option fits before we start, so there are no surprises. If I can't fix it, you don't pay for my time.
Remote
Quick fix
$35
Up to 30 minutes over a secure remote session. Good for one problem you want gone today.
- Pop-ups and browser junk
- Email or printer not working
- Settings, updates and quick questions
Remote · Most common
Full tune-up
$60
Up to an hour. A deep clean and security check for a computer that's slow, acting strange or got hit by a scam.
- Malware and scam cleanup
- Startup and speed fixes
- Updates, security check and backup setup
In person
Home visit
$60first hour
Then $30 per half hour. No travel fee in Fernandina Beach, Amelia Island or Yulee.
- New computer setup and file transfer
- Wi-Fi, printers and smart TVs
- Hands-on hardware problems
Running a small office? I also handle office computers, printers, Wi-Fi and business email. Ask for a quote
03How it works
Remote help in four steps.
Nothing to buy and nothing to figure out on your own. I talk you through every click.
Step 01
Reach out
Call, text or fill out the form below and tell me what's going on.
Step 02
Get a price
I tell you which option fits and what it costs before anything starts.
Step 03
Start the session
I walk you through opening Quick Assist, which is built into Windows, or Chrome Remote Desktop, free from Google. You watch the whole time.
Step 04
Pay when it's fixed
You get a simple invoice afterward. If I can't fix it, you don't pay for the time.
04Staying safe
How to know it's really me.
Fake tech support is one of the most common scams out there, so here is exactly how I work. If anything ever doesn't match this, hang up.
- I never call, text or pop up out of the blue. You reach out to me first. Real companies don't call you about a virus.
- You start every remote session. You see everything I do and can end it with one click.
- I never ask for your passwords. When one is needed, you type it in yourself.
- You pay after the work is done, by invoice. Never gift cards, crypto or wire transfers. Anyone asking for those is a scammer.
- I'm a real, local person. Joshua Humphreys in Fernandina Beach, FL, (904) 310-4371. I've passed CompTIA A+ Core 1 and I'm finishing Core 2.
Got a scary pop-up right now?
If a message says your computer is infected and tells you to call a number, don't call it. Close the browser, or hold the power button until the computer turns off. Then reach out to me and I'll check that everything is clean.
05Where I work
Remote anywhere. In person around Fernandina.
Most problems can be fixed remotely, wherever you are in the U.S. For hands-on help, I come to you here:
Fernandina BeachAmelia IslandYuleeNassau County
Remote help, anywhere in the United States
All you need is a working internet connection. I talk you through getting connected over the phone.
06FAQ
Good questions.
Something else? Text me at (904) 310-4371 and I'll get back to you quickly.
Is remote tech support safe?
Yes, when it's done right. You start every session yourself using Quick Assist, which is built into Windows, or Chrome Remote Desktop, which is free from Google. You can see everything I do and end the session at any time. I never ask for your passwords and I tell you before I install anything.
What if you can't fix it?
Then you don't pay for the time. If it turns out to be a hardware problem that needs a part or a repair shop, I'll tell you straight what it will likely cost and where to take it.
A pop-up says my computer is infected and gives a number to call. What do I do?
Don't call the number and don't let anyone connect to your computer. Those pop-ups are scams. Close the browser, or hold the power button to turn the computer off if it won't close. If you already let someone in or paid them, call your bank and change your important passwords from a different device. Then reach out and I'll clean up whatever they left behind.
Do you work on Macs, iPhones and Android?
Yes, for everyday problems like email, Wi-Fi, updates, backups, storage and settings. Windows PCs are my specialty.
What do I need for a remote session?
A computer that can get online and a phone so we can talk. On Windows, Quick Assist is already installed. On a Mac or Chromebook, I'll help you set up Chrome Remote Desktop, which takes about two minutes.
How do I pay?
After the work is done, I send a simple invoice you can pay by card. I will never ask for gift cards, cryptocurrency or a wire transfer.
Do you help small businesses?
Yes. Office computers, printers, Wi-Fi, business email and setting up laptops for new employees. Send a message with what you need and I'll quote it. I also build websites, if yours needs work.
07Get help
Tell me what's going on.
Send a quick note and I'll get back to you, usually the same day, with what it will take and what it costs.
Call or text(904) 310-4371
Email2002magpie@gmail.com
WhereRemote across the U.S. · In person around Fernandina Beach